How can we help you today?
Whether you're searching for your next car, need expert advice, or have questions about buying, selling, or vehicle history checks, our team is here to make process simple and stress-free.
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Have a question about a vehicle or need assistance? We're here to help.
Frequently asked questions
Wheels Mate simplifies the entire process. If you're buying, we connect you with verified, quality listings and provide transparent pricing tools. If you want to sell your car, we help you get an accurate valuation and list your vehicle efficiently to reach serious buyers quickly.
Absolutely. We provide free, no-obligation car valuations based on current Australian market trends. Simply click "Get Free Car Valuation" or submit your details through our form and get an instant free valuation of your vehicle.
Wheels Mate does not set the prices for vehicles listed on the platform. The cars are listed by individual sellers and dealership partners, so pricing is determined by them. In most cases, you're welcome to negotiate directly with the seller or dealer to agree on a price that works for both parties. However, any Wheels Mate services with fixed pricing will always be clearly displayed.
No. Wheels Mate does not provide car finance, loan assistance, or handle vehicle paperwork. Our platform is designed to connect buyers and sellers, while all finance arrangements, documentation, and ownership transfer are managed directly between the buyer, seller, or the relevant dealership.
We work hard to keep our platform safe by monitoring listings and taking action against suspicious activity. If you come across a scam or fraudulent listing, please contact our support team immediately. Your report helps us keep the marketplace secure and trustworthy for everyone.
You can get in touch with the Wheels Mate team by email or through our live chat support. Whether you have questions about using the platform, buying or selling a vehicle, or need general assistance, our team is here to help and will respond as quickly as possible during business hours.
We aim to respond to all enquiries within 24 hours. Some requests, such as account verification, vehicle history enquiries, or privacy-related matters, may require additional review and could take a little longer to process.